ULAi Cloud Help

How can we help?

Getting Started

Connect your API key

Your API key was emailed to you after sign-up (it starts with sk-bf-). Point your OpenAI-compatible tool at our endpoint:

Base URL: https://cloud.ulai.com.au/v1
API key:  sk-bf-...

Use the key as your bearer token. Works with OpenAI SDKs, Cursor, Qwen Code, Claude Code (compatible mode), and any tool that speaks the OpenAI API.

Pick a model

Depending on your plan you unlock: Volt (fast), Socrates (deep reasoning), Zeus (most powerful), Edison (coding agent). Switch freely — bigger models use your usage bank faster.

Install Edison (coding agent)

Edison is a coding CLI you run on your own machine. Install, then point it at ULAi Cloud with your key:

edison config set --base-url https://cloud.ulai.com.au/v1 --api-key sk-bf-...

Plans & Billing

What does my plan include?

Each plan includes a monthly usage bank that resets on the 1st of the month, plus image generation (where included). Plans: Starter A$10 · Plus A$15 · Pro A$32 · Power A$130.

Hit your monthly limit? Top up.

Instead of waiting, top up your balance (A$10–A$150). Same shared balance — bigger models simply use it faster. Credits roll over and never expire.

Cancel anytime

Cancel self-serve from your Stripe customer portal. Access continues to the end of your paid period. No refunds for the unused remainder.

Models

Volt

Fast AI assistant for everyday tasks and content. The baseline model in every plan.

Socrates

Deep reasoning model for complex analysis and research.

Zeus

Our most powerful model — maximum capability when you need it. Pro and Power plans.

Edison

Coding specialist — OpenAI-compatible API, works with your favorite coding agents. Pro and Power plans.

API & Keys

Lost or need a new key?

Generate or rotate your own API key anytime from your account dashboard — no need to contact us. Keys are tied to your account; keep them private.

Rotate / revoke a key

Manage your keys self-serve: create a new key, revoke an old one, or regenerate instantly from your dashboard. Changes take effect immediately.

Is the API OpenAI-compatible?

Yes. Point any OpenAI-compatible client at https://cloud.ulai.com.au/v1 and use your key. Standard /v1/chat/completions, /v1/models, etc.

Troubleshooting & FAQ

I get "budget exceeded" / "rate limited"

You've used your monthly bank or your per-minute request limit. Wait for the reset, or top up. Limits reset automatically — brief bursts are fine, sustained overload is throttled to keep the service fast for everyone.

Is my data used for training?

No. Your conversations are not used to train models.

Where is my data stored?

ULAi Cloud uses world-class inference providers. For data-residency guarantees, see our Private Australian AI offering (Australian-hosted).

Still stuck?

Reply to your sign-up email or message us and we'll get back to you.